Find the message
Open a product page that has no button. Open the developer tools of your browser, for example with F12, and go to the Console tab. Look for messages that start with [SeeOnWall].
Only you see these messages. Shoppers see nothing.
The message and its fix
- No message starts with [SeeOnWall].Check that the page has the script tag from the Integration page of the dashboard, and that the button element has the class seeonwall-button, spelled exactly like that. →
- The console shows a Content-Security-Policy error.Your website blocks the script. Allow seeonwall.com in your Content Security Policy. →
- No shop id found, or Shop … not found.On the Integration page of the dashboard, click Copy script tag, and replace the script tag on your website with it.
- missing data-poster-url, or missing a readable data-poster-width or data-poster-height.Add the attribute to the button element. data-poster-url must be a full address that starts with https://, and the width and height need a number. →
- … is not on this shop's allowed-domains list.Add the domain of the page to the allowed domains →
- Shop … has used its monthly view limit.The buttons come back when the next month starts, or when you move to a bigger plan. →
- Another copy of seeonwall.js is already running.The page loads the script more than once. Keep one script tag on each page.
- Something else, or the button shows but the preview does not open.Troubleshooting in the developer documentation →
Need help?
Tell us which product and which step, and we will help. Email support@seeonwall.com.